SALESFORCE AGENTFORCE 360
Make Salesforce think, move, and prove value.
M&S turns scattered CRM, ERP, and legacy data into Trusted Context: MuleSoft moves it, Informatica governs it, Data 360 unifies it, and Agentforce acts on it.
Trusted Context
Salesforce, connected to the systems that actually run the business.
Salesforce projects delivered
Years guiding Salesforce clients
AppExchange CSAT
Hands-on hours per year
THE OPPORTUNITY
CRM is the interface. Trusted Context is the operating model.
The next Salesforce advantage is not another isolated cloud. It is a connected operating layer where customer data, enterprise systems, governance, and AI agents move together.
01
Scattered data
CRM, ERP, product, service, and legacy signals arrive fragmented.
02
Trusted context
MuleSoft, Informatica, and Data 360 turn those signals into governed context.
03
Agent action
Agentforce uses that context to recommend, execute, escalate, and prove value.
What changes
Sales and service teams act from one governed customer view.
Agents retrieve context, trigger actions, and hand off cleanly.
Integration and data quality stop being separate workstreams.
TRUSTED CONTEXT ARCHITECTURE
A production-ready Salesforce AI stack needs four layers working together.
Layer 01
MuleSoft
Orchestration & interoperability
Enterprise orchestration across CRM, ERP, cloud, and legacy. Reusable API networks and real-time event flows, an integration fabric that scales with AI demand.
Layer 02
Informatica
Governed intelligence & trust
MDM, AI-ready data quality, lineage, and governance that give Agentforce a single source of truth. Fragmented enterprise data becomes governed intelligence.
Layer 03
Data 360
Unified customer context
The activation layer that harmonizes profiles and signals across systems so every agent and workflow operates on trusted, connected data.
Layer 04
Agentforce 360
Enterprise AI activation
Operational intelligence on the platform you already own, Agentforce Sales, Service, Marketing, and custom agents with human-in-the-loop controls and the Einstein Trust Layer.
CAPABILITIES
Enterprise Salesforce capability, designed for the Agentforce era.
Agentforce 360 & enterprise AI
Design, deploy, and govern autonomous agents across sales, service, and marketing, grounded in Data 360 with escalation paths and observability built in from day one.
Salesforce Integration (MuleSoft)
API-led connectivity that links Salesforce to SAP, Oracle, ServiceNow, and custom systems so Agentforce can act across your full estate, not just CRM silos.
Data 360 & analytics
Unified profiles, activation pipelines, and analytics with Tableau, moving from legacy Data Cloud thinking to a single intelligence foundation for AI.
CRM implementation & automation
Sales Cloud, Service Cloud, Marketing Cloud, Flow, Apex, Lightning Web Components, and OmniStudio, built for how your teams actually sell and serve.
Governance & regulated delivery
Public-sector and enterprise-grade execution: GSA MAS, HUBZone, ISO 9001, and hybrid onshore/nearshore/offshore teams that work cleanly in multi-vendor programs.
Advisory through managed services
Blueprinting, program management, implementation, and 24×7 operations, jump into one capability or own the full Salesforce footprint end to end.
WHY M&S
Senior teams. Real architecture. No AI theater.
MuleSoft and Informatica are not platforms you learn on someone else’s timeline. We bring the architecture, the data work, and the teams who have already shipped them together.
Salesforce Summit Partner
Deep platform delivery, not generic SI staffing.
Team-in-a-box crews
Established teams dropped in ready to execute.
Multi-vendor friendly
We collaborate alongside your existing partners.
Trusted Context delivery
MuleSoft + Informatica + Data 360 + Agentforce as one architecture.
THE M&S FIELD NOTES
Better technology decisions start with better questions.
Get practical notes on AI, cloud, data, security, and enterprise transformation from the people doing the work.
One conversation. A clear picture of where MuleSoft, Informatica, Data 360, and Agentforce fit in your Salesforce footprint, and a team ready to execute.
Collaboration starts with conversation. Let’s talk.
Let’s explore how collaboration and innovation can transform your business for lasting success.
Since 2002, M&S Consulting has been a trusted technology implementation and management partner for both commercial and public sector clients. We specialize in digital strategy and transformation for critical business functions.