Insights
Straight talk from consultants doing the work, on AI, cloud, data, and the realities of enterprise transformation.
69 articles
All 69 articles
Your procurement team just ordered the same supplies from three different vendors. At three different prices. Nobody noticed until the invoices showed up. Meanwhile, someone in operations needed approval for a $200 purchase. It's been sitting in someone's inbox for six days. And
March 30, 2026 · 8 min read
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It's 4:30 PM on a Friday. Your phone rings. It's your biggest customer asking about an order that was supposed to ship yesterday. You check the system. Production says it shipped. Shipping says it's still on the dock. The tracking number doesn't exist yet. You scramble. Make som
March 30, 2026 · 7 min read
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Most digital transformation case studies are marketing fiction. Vendor-supplied success stories with suspiciously round numbers, unnamed clients, and vague timelines. "Leading global firm reduces costs 40%" with no specifics about what they actually did or how long it took. Thes
January 13, 2026 · 12 min read
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You spent six figures on practice management software that was supposed to transform operations. Six months later, half the partners are still using spreadsheets. Associates enter the minimum data required and revert to email for everything else. The CRM has a 30% adoption rate.
January 13, 2026 · 11 min read
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You have seventeen different systems that barely talk to each other. Practice management software from 2012. A document management system partners hate. A CRM nobody uses because it requires entering the same information that already exists in three other places. An accounting s
December 9, 2025 · 10 min read
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Your firm probably already bought an AI tool that's sitting unused. Maybe it was the contract review platform that promised to revolutionize due diligence. Or the legal research AI that was supposed to cut research time in half. Perhaps the document automation system that would
November 11, 2025 · 8 min read
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Picture this: It's 8 PM on the third Friday of the month. Your finance team is still huddled over laptops, cross-referencing spreadsheets that somehow still don't match. Someone mutters about a missing journal entry. Another discovers a subledger that wasn't updated. You've got
November 10, 2025 · 5 min read
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It began with a single conversation, a weary managing partner at a 150-attorney firm sharing his frustration. Despite a stellar reputation, sophisticated clients, and premium rates, something wasn’t adding up. “We’re working harder than ever, but profits are flat,” he confessed.
October 29, 2025 · 5 min read
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Too much cash tied up in stock. Occasional stockouts that lead to rush orders and frustrated customers. Spreadsheets that never quite match what the warehouse sees.If that sounds familiar, you’re not alone. ERP should make inventory simple, yet many organizations only capture a
October 23, 2025 · 4 min read
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Most enterprise AI pilots don't fail on the technology. They fail on the work that should have happened before the first line of code was written. Here's what we keep seeing, and what to do about it.
October 22, 2025 · 8 min read
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As organizations strive to keep pace with rising customer expectations and operational complexity, Salesforce Agentforce emerges as a powerful platform to deploy AI‑powered autonomous agents across the enterprise. Unlike traditional chatbots, Agentforce leverages large language
September 19, 2025 · 8 min read
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If you ask most law firms whether they "use data," they'll likely say yes. After all, every firm tracks billable hours and case outcomes, right? But here’s the truth: simply having data isn’t the same as being a data-driven firm. Being truly data-driven means treating your data
September 15, 2025 · 3 min read
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Everyone is migrating to the cloud. Very few organizations have a clear answer to why. The distinction matters more than most cloud roadmaps acknowledge.
September 8, 2025 · 7 min read
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When a Salesforce implementation is failing mid-flight, the instinct is to move fast. The move that actually works is to slow down long enough to find out what's really wrong.
August 14, 2025 · 6 min read
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When I talk to law firm leaders about digital transformation, one of the first things I emphasize is this: technology alone isn't enough. To drive real, lasting change, firms need a clear strategy grounded in strong pillars, pillars that align technology, people, and business goa
August 6, 2025 · 3 min read
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ERP programs fail at a rate that should make every CFO uncomfortable. The reasons are well-understood and consistently ignored. Here's what it actually takes to get one right.
July 1, 2025 · 9 min read
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The Imperative for Change Imagine your top associate, paralegal, or partner shackled to outdated systems and manual processes, while competitors race ahead with smarter, faster technology. That's the reality many law firms face today. Across every industry, technology is rewritin
June 6, 2025 · 4 min read
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May 30, 2025 · 3 min read
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The expansion into Oracle Cloud Infrastructure (OCI) was driven by a need for cost optimization, licensing efficiencies, and a push toward a more automated, scalable cloud environment. M&S Consulting played a pivotal role in this transformation, working alongside internal teams
May 30, 2025 · 3 min read
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Data quality issues surface as technical problems. They're almost always symptoms of something upstream, a process, an ownership gap, or a decision that was never made. Fixing the data without fixing the source doesn't work.
May 19, 2025 · 7 min read
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Here’s a hard truth most leaders learn the hard way: it’s not the technology that holds your transformation back. It’s the people. You can invest in the best tools on the market. You can build a seamless integration, automate every process, and design the perfect user interface.
May 16, 2025 · 4 min read
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Salesforce’s Agentforce is changing how companies deliver customer service and support. In this post, we’ll break down what Agentforce is, what’s included in this offering, and how it compares to traditional Service Cloud solutions. We’ll also explore real-world use cases in gov
May 12, 2025 · 4 min read
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May 5, 2025 · 5 min read
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April 16, 2025 · 2 min read
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Technology programs have a consistent blind spot: the work required to make people actually use the thing you built. It's not training. It's not communications. It's something harder.
April 3, 2025 · 7 min read
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April 2, 2025 · 5 min read
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[et_pb_section admin_label="section"] [et_pb_row admin_label="row"] [et_pb_column type="4_4"][et_pb_text admin_label="Text"] No-Code and Low-Code Platforms for Enterprises and Startups, A Basic Review The rise of no-code and low-code platforms has transformed how businesses buil
March 20, 2025 · 4 min read
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Picture this: you've meticulously planned out a two-week Sprint. Everything’s mapped out, the team is ready to go, and the goals are clear. But then, like clockwork, a high-priority support ticket hits. Suddenly, you’re forced to reshuffle priorities, hold last-minute meetings,
March 4, 2025 · 6 min read
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February 24, 2025 · 3 min read
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MORGANTOWN, WV (January 20, 2025), M&S Consulting, a leader in delivering technical and digital solutions to address complex business problems, is excited to announce a company-wide implementation of the Moodr Health digital platform, offering its employees cutting-edge mental
January 21, 2025 · 3 min read
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“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”, Maya Angelou You have critical conversations daily, and you may not realize the impact they have on others. Every conversation has the potential to shape s
January 7, 2025 · 3 min read
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Recently, I attended a virtual meetup focused on communication in the workplace. During the session, one of the participants asked a question that resonated deeply with me: "How can I be more effective as an introvert?" This question sparked a lively discussion and highlighted t
December 9, 2024 · 4 min read
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If you’re a Salesforce user, it’s likely you have several monitors with multiple windows open, for your email, Chat, Slack, Teams, or whatever your company uses, constantly checking them throughout the day so you don’t miss that vital Salesforce announcement or update. If this des
November 25, 2024 · 3 min read
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Early in my career, I knew I needed to focus on two major areas: business acumen, learning the business you are in, and transferable skills, skills that are good to have regardless of your industry. I also knew that business acumen, although critical to having a deep understanding
November 18, 2024 · 5 min read
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Having led various projects for clients within the Salesforce platform, we always have to decide when designing the user interface: Should we use page layouts or Lightning Pages? Customizing the UI with low-code solutions required a complex interplay of record types, page layout
November 11, 2024 · 2 min read
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The tick of a wristwatch, the sound of a motor turning, and the clap of a camera shutter, these are some of my favorite analog sounds that no Artificial Intelligence (AI) tool can replicate. AI is on the rise, and I have to admit, I’m not a fan. Every day, a new AI tool or progra
November 4, 2024 · 6 min read
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M&S Consulting, a leading provider of innovative digital transformation solutions, is proud to announce its nomination for the 2025 Elev8 GovCon Award. This prestigious award recognizes companies in the federal government contracting sector that demonstrate excellence across eig
October 21, 2024 · 2 min read
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Managing a large scrum team can feel like herding cats, especially when the industry standard suggests keeping teams to no more than ten people. But there I was, coordinating a 27-member SAP scrum team, each actively participating in daily stand-ups. Despite the chaos, our proje
October 14, 2024 · 5 min read
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October 7, 2024 · 2 min read
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[et_pb_section admin_label="section"] [et_pb_row admin_label="row"] [et_pb_column type="4_4"][et_pb_text admin_label="Text"] Choosing the right technology partner is critical to business success. Microsoft has long been a leader in enterprise and federal technology solutions, co
September 23, 2024 · 2 min read
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In today’s fast-paced world, continuous learning is not just a necessity but a crucial part of personal and professional growth. However, balancing work, family, and personal interests often leaves little time for traditional learning methods. That’s where gamification and micro
September 16, 2024 · 3 min read
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Servant leadership isn’t just a buzzword in the Scrum world, it’s a mindset that places the needs of the team above all else. I’ve always seen myself as a servant to the team, whether it’s this project or any other. When the team wins, we all win. This philosophy includes not jus
September 9, 2024 · 3 min read
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In the realm of data management and system integration, solving complex problems often requires more than just technical expertise. Visual solutions play a crucial role in understanding and communicating intricate relationships between systems. In this blog post, I'll share my e
September 3, 2024 · 4 min read
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In the ever-evolving world of public sector technology, the most impactful changes often start with a conversation. For M&S Consulting and Carahsoft, it was no different. It all began with a series of strategic discussions between the leadership teams of M&S Consulting and Carah
August 26, 2024 · 4 min read
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A few years ago, I worked for a major US generic drug pharmaceutical company. Our manufacturing lab management system, which is the cornerstone for a highly regulated pharmaceutical company, was so crucial that even just a single minute of downtime would lose the company thousan
August 19, 2024 · 5 min read
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Three months. That’s all it took to transform a seemingly insurmountable problem into a streamlined, efficient process. We started with a data center inundated with thousands of items in the queue for manual processing. The skepticism was palpable, but within three months of imp
August 12, 2024 · 4 min read
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Staying ahead of the curve means embracing innovation. At M&S Consulting, we recognize the transformative power of Artificial Intelligence (AI) and are excited to introduce our comprehensive AI Roadmap. This strategic guide is designed as a first step to give businesses and orga
August 9, 2024 · 2 min read
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When I started implementing Robotic Process Automation (RPA) around ten years ago, we were limited to rule-based, structured data processes. Although very successful, we still needed a human in the loop to make decisions and validate the processes. With the latest innovations, w
August 5, 2024 · 4 min read
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We pride ourselves on being leaders in tech consulting, leveraging over two decades of experience to solve big problems for enterprise companies and government. Our focus on Microsoft technologies underscores our commitment to harnessing our deep expertise and innovation to deli
August 2, 2024 · 3 min read
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In today’s fast-paced business environment, selecting the right Enterprise Resource Planning (ERP) system can significantly improve efficiency and provide better insights into business operations and decision-making processes. One of the leading ERP solutions is SAP, known for i
July 29, 2024 · 4 min read
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Professional Consulting Services and Innovative Solutions Now Available to Government Agencies M&S Consulting, a renowned enterprise IT and digital solutions provider, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, proudly announce a transformativ
July 22, 2024 · 3 min read
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Here are two scenarios that make one crucial point... Scenario #1: In a recent livestream, Marcus Lemonis, entrepreneur and star of the CNBC reality show The Profit, met with the owner of Muddy Paws Cheesecake Bakery. While the cheesecake was outstanding, the disciplines around
July 12, 2024 · 2 min read
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Change management is an essential discipline in today's rapidly evolving business environment. It ensures that organizations can adapt effectively to new processes, technologies, and market demands. As a subject matter expert in change management, I would like to share my perspec
June 10, 2024 · 3 min read
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As SAP is transitioning to its cloud-based ERP solutions, you may be wondering, why? Or, more specifically, what’s in it for me? Surely, you have other priorities right now regarding your SAP implementation, such as maintaining your landscape, launching new functionality, and r
May 6, 2024 · 4 min read
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Part 3 of 3 In A Series From M&S Consulting On Mining The Gold In Your Salesforce Org And Turning Data Into Revenue Part 1Elevate Your Enterprise: Turn Your Salesforce Org Into a Growth Engine Part 2Elevate Your Enterprise: Turn Your Salesforce Org Into a Growth Engine Salesforc
April 25, 2024 · 4 min read
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The rise of ChatGPT has raised concerns about government employees potentially misusing AI tools, posing significant risks to citizen security and privacy.
April 17, 2024 · 10 min read
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Part 2 of 3 In A Series From M&S Consulting On Mining The Gold In Your Salesforce Org And Turning Data Into Revenue Part 1Elevate Your Enterprise: Turn Your Salesforce Org Into a Growth Engine Part 3Elevate Your Enterprise: Turn Your Salesforce Org Into a Growth Engine Salesforc
April 15, 2024 · 5 min read
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Part 1 of 3 In A Series From M&S Consulting On Mining The Gold In Your Salesforce Org And Turning Data Into Revenue Part 2Elevate Your Enterprise: Turn Your Salesforce Org Into a Growth Engine Part 3Elevate Your Enterprise: Turn Your Salesforce Org Into a Growth Engine Building
April 8, 2024 · 5 min read
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Charter Spectrum Reach, a premiere TV/Internet/Phone provider, needed assistance creating a Business Continuity Plan. They needed a way to measure potential impact disruptions and have a plan to ensure they could keep operating after a potential disaster or emergency. We started
March 25, 2024 · 1 min read
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In this insightful collection, we've compiled stories from inspiring women across various STEM fields, each offering their unique perspectives and experiences. From overcoming obstacles to celebrating successes, these narratives shed light on the multifaceted world of STEM caree
March 18, 2024 · 28 min read
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warning The Problem: A longstanding client in the Media Ad Sales industry recently approached our team with a new challenge. The technology the company’s media division was utilizing to distribute TV advertising and commercials across their channels was being upgraded and a crit
March 11, 2024 · 3 min read
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A thank you to those who have impacted and encouraged a few of our M&S Consulting female leaders: I have two men, and one woman to thank. Growth in being a woman in STEM does not always come from just female leaders, but also from male leaders who believe in you regardless of ge
March 6, 2024 · 6 min read
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In the ever-evolving landscape of technology, where innovation is the heartbeat of success, M&S Consulting stands out as a trailblazer in comprehensive and transformative solutions. We believe in fostering relationships designed not only in support of the current project, but al
March 4, 2024 · 3 min read
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Here’s the problem: Your company has been using Salesforce for a couple of years now, but it's too complicated. You are getting complaints that the interface is complex and that it’s taking sales away from actually selling. “The Salesforce interface is difficult.” Consider a red
February 26, 2024 · 1 min read
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In the ever-evolving landscape of digital business, staying ahead of the curve is not just an advantage but a necessity. With decades of experience in identifying, scaling, mobilizing, and implementing digital transformation initiatives, the M&S Consulting team is driving succes
February 19, 2024 · 3 min read
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Embarking on a new project is an exciting endeavor, but laying a solid foundation is crucial for success. At M&S Consulting, we've found the key to initiating projects lies in our innovative Process Impact Blueprinting Workshops. These workshops not only kickstart our projects bu
January 31, 2024 · 4 min read
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I’m often asked about my background when I start new assignments. People are usually surprised when they hear that my degree is art-related. You may wonder how an art school background has helped me when working with clients to achieve their goals. It’s our job to consider how be
January 22, 2024 · 2 min read
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Aligning your company's sales process with your customer relationship management (CRM) system is essential for six reasons. 1. Improved Efficiency Streamline and automate various tasks, such as lead tracking, deal management, and customer communication, eliminating manual data en
June 19, 2023 · 2 min read
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In today's dynamic digital landscape, organizations across various sectors are increasingly seeking ways to improve their IT infrastructure and streamline their operations. Cloud technologies have emerged as a critical component of modern IT strategies, with a multitude of cloud
April 11, 2023 · 3 min read
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