M&S Consulting

AGILE PROJECT MANAGEMENT & ITSM

Expected deliverables at every stage of the work.

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1 in 6
Project failures tied to talent gaps
PMI Talent Gap Report
20+
Years of program delivery
Government & enterprise programs
PMaaS
Project management on demand
No full-time hire required
M&S Consulting project management team

Strategic project management is critical to success, yet many organizations face more projects than they have the skilled resources to execute. One in six project failures traces directly to a lack of talent with the appropriate skills.

For over 20 years, M&S Consulting has served organizations with time-tested methods and best practices for project management, shifting the focus from activities to outcomes.

Ready to get work done faster and more effectively? Let M&S Consulting take you there.

HOW IT WORKS

The M&S PMaaS process

01

Assess

We audit your current project landscape, backlog, resourcing, delivery cadence, and stakeholder expectations.

02

Plan

We define the governance model, tooling setup, and delivery methodology matched to your program's size and risk profile.

03

Execute

Our PMs embed with your team, lead delivery, manage risk, track progress, and keep stakeholders informed and aligned.

04

Improve

Retrospectives, metrics reviews, and continuous refinement build lasting delivery capability in your organization.

Whether you’re managing a complex enterprise initiative, standing up an Agile practice, or maturing your IT service management capability, our team is here to deliver results that stick.

Let’s start the conversation.

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WHAT WE DO

M&S Consulting Agile PM & ITSM Services

Our expert project management consultants can help you with…

Project Management as a Service (PMaaS)

Many organizations face more projects than they have skilled project managers to run them. M&S PMaaS gives you access to highly skilled project management professionals on demand, ready to jump in and hit the ground running on any initiative, without the overhead of a full-time hire. Our PMs embed with your team, manage risk, and keep stakeholders aligned.

Agile Transformation

Adopting Agile isn't just about switching tools or holding daily standups. It's a fundamental shift in how work gets prioritized, delivered, and measured. We guide organizations through Agile and SAFe transformations that stick, building the habits, structures, and culture that make iterative delivery work at enterprise scale.

IT Service Management (ITSM)

Effective ITSM keeps your IT organization running as a business service, not just a cost center. We implement ITIL-aligned service management practices and configure the platforms that support them, reducing incidents, improving change success rates, and delivering a better experience for end users.

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PM & ITSM Tools We Work With

Jira configuration, workflow design, and administration for software and business teams. We also implement Jira Service Management for ITSM, including incident, change, and problem management workflows.

Knowledge management and team collaboration on Confluence, including space design, template libraries, and integration with your Jira project workflows.

ITSM, ITOM, and custom workflow implementation on ServiceNow. We configure the platform to match your service catalog, SLAs, and escalation paths.

Scaled Agile Framework (SAFe) implementation and Scrum coaching for enterprise programs. We train teams, configure tooling, and run Program Increment planning events.

Sprint planning, backlog management, and pipeline visibility using Azure Boards, tightly integrated with your development and deployment workflows.

Traditional and hybrid project planning using Microsoft Project and Planner, integrated into Teams, SharePoint, and the broader M365 ecosystem.

ITIL-aligned process design for incident, problem, change, and release management. We help you mature your IT service delivery without over-engineering the process.

Portfolio and work management on Monday.com and Smartsheet for teams that need flexible planning tools with strong reporting across programs.

Collaboration starts with conversation. Let’s talk.

Let’s explore how collaboration and innovation can transform your business for lasting success.

Since 2002, M&S Consulting has been a trusted technology implementation and management partner for both commercial and public sector clients. We specialize in digital strategy and transformation for critical business functions.